DUBAI, May 5, 2023 — For the third year in a row, Dubai Electricity and Water Authority has completed all of its strategic indicators for including and empowering People of Determination. This includes the satisfaction of DEWA employees and their families with the inclusive and safe work environment, and the equal employment opportunities.
In 2022, the happiness rate of employees of determination reached 100 percent. The happiness rate of their families also reached 96.60 per cent. The community’s happiness level about DEWA supporting People of Determination reached 94 per cent, and the satisfaction rate of DEWA customers about DEWA services reached 95.24 per cent.
Saeed Mohammed Al Tayer is the MD and CEO at DEWA. He said: “We aligned our strategy with federal and local strategies to include POD and empower them. We will continue to launch community initiatives that promote their inclusion in work and society, and that provide equal opportunities for them. “This allows them to show their abilities and unleash their energy, and it helps them become active participants in the building and prosperity of our nation.”
DEWA has strengthened its position as a inclusive organisation by increasing the number of employees who are trained to deal PODs from 8,443 to 9,688 in 2022. DEWA has completed the training of all EODs to empower and include them. The number of employees with determination has increased from 19 to 41 by 2022.
DEWA, in 2022, continued the efforts it began in 2019 to ease the access to services, buildings and facilities for EODs and customers with determination. It also worked to retrofit its new buildings and infrastructure to follow the Dubai Universal Design Code 100 percent. It was able to maintain its success by providing a flexible, inclusive and accessible environment for PODs.
Digital Dubai Authority’s POD Accessibility Report has awarded the smart app a score of 10/10, the same as the website, which was rated 100 percent compliant for the second year in a row.
Abshir Office – The dedicated HR team that supports the inclusion of EODs at the workplace, collaborated with the other departments to ensure their involvement in 2022 by conducting 14 virtual events, activities and workshops. These included ‘Emirati Women’s Day’, sports competitions and virtual lectures.
39 awareness circulars about ‘Safety Protocols After Returning To Work’ were sent to EODs. The EODs were invited to a special happiness event, which included 38 employees, their friends and other family members, in order to learn about happiness hacks, indoor sports, fun activities and quizzes.
The POD H&S Standards, COVID-19 Management System and DEWA H&S Management System have been externally evaluated by the ISO 45001 audit conducted by Bureau Veritas, as well as the British Safety Council 5 Star H&S Audit. DEWA achieved an excellent score of 97.88 per cent and has maintained its 5-star rating until 2022.